SugarWalk Support

Why didn't my apps come back even though I moved?

iOS decides when an app in the background may check anything, so the count can lag. The quickest fix is to reach for one of the blocked apps: the block screen re-checks as it appears, and if you've done your ten minutes the apps unlock there and then. Otherwise they come back at the end of the two hours anyway.

What happens if I never get to move after a meal?

Your apps come back after two hours regardless — SugarWalk never blocks you indefinitely. The app records what happened and says nothing about it. There is no streak to break and no message telling you off.

Can I get an app back early without moving?

There is no instant unlock and no pass to spend — a button that unlocks on request is a button everyone eventually presses, and then the app is pointless. There is no way to confirm a walk by hand either.

What you can do is move the block rather than beat it. Tap Move dinner (or lunch, or breakfast) on the bottom row to say when you are actually eating today — earlier or later, up to an hour late — and the block moves with it. The meal reminder also has a Running late button that pushes it thirty minutes. Skip cancels one meal's block outright for today. Both are in the app, both take one tap, and both are meant to be used — eating at a different time is not cheating.

I'm injured or ill and can't move for a while — what do I do?

Switch the meal off in Settings › Meal times, or switch SugarWalk off entirely from Settings. Neither costs you anything, and your meal times and chosen apps are kept either way. An app that takes over part of your phone should be easy to hand back.

Does SugarWalk see which apps I locked?

No. Apple's Screen Time system hands SugarWalk an opaque token for each app you pick, and never the app's identity. We couldn't tell you which apps you chose if we wanted to.

Do I need an account?

No. SugarWalk works entirely on your device with no sign-in required.

What does the one-payment plan actually buy?

SugarWalk, in full, with nothing renewing — one payment and no subscription. It is a licence for as long as SugarWalk is offered and works on your device: for the life of the product, not for yours. It is not a promise of every future update or of iOS versions that do not exist yet. The terms say the same in more words.

What happens if you stop making SugarWalk?

Less than you might think, because there is nothing to switch off — no server, no account. The copy on your phone keeps working as it is. What we can't promise is that it survives every future iOS version, since it runs on Apple's Screen Time frameworks. Subscriptions are always served to the end of the period you paid for — new sign-ups and renewals would stop first, so nothing renews into a service that is ending.

Can I get a refund?

Refunds for App Store purchases are granted by Apple, not by us, at reportaproblem.apple.com. We genuinely can't issue one ourselves — but if something went wrong, email us anyway; we'd rather know.

Does SugarWalk track my blood sugar or glucose?

No, and it never will. SugarWalk has no sensor, reads no glucose data, and shows you no numbers about your body. It counts minutes of movement after a meal — that's all. The research behind the post-meal walk is on the home page; it is a finding about walking, not a promise about you. If you manage a condition, your doctor's advice comes first.